Refund Policy
Introduction
1.1. This Refund Policy ("Policy") governs the refund process for online training courses provided by Summerfields Technology Limited, a company registered in the United Kingdom ("Company", "we", "us", or "our"), and hosted by Thinkific Labs Inc. on the website at https://summerfields.thinkific.com ("Website").
1.2. By purchasing our online training courses, you ("User", "you", or "your") acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy is incorporated into our Terms and Conditions, which can be found on our Website.
Refund Eligibility
2.1. We offer a 14-day money-back guarantee for our online training courses. If you are not satisfied with the course, you may request a refund within 14 days of your initial purchase, subject to the conditions outlined in this Policy.
2.2. To be eligible for a refund, you must meet the following criteria:
2.2.1. The refund request must be submitted within 14 days of your initial purchase;
2.2.2. You must have completed less than 30% of the course content;
2.2.3. You must provide a detailed explanation of the reasons for your dissatisfaction.
Refund Process
3.1. To request a refund, please email us at [email protected] with the subject line "Refund Request" and include the following information in your email:
3.1.1. Your full name;
3.1.2. The email address associated with your account;
3.1.3. The name of the course you wish to request a refund for;
3.1.4. The date of your initial purchase;
3.1.5. A detailed explanation of the reasons for your dissatisfaction.
3.2. Upon receipt of your refund request, we will review your case and respond within five (5) business days. If your refund request is approved, we will issue a refund to the original payment method used for the purchase.
3.3. Refunds may take up to 14 business days to appear on your account, depending on your payment provider.
Exclusions
4.1. The following are not eligible for refunds:
4.1.1. Course purchases made more than 14 days prior to the refund request;
4.1.2. Users who have completed 30% or more of the course content;
4.1.3. Requests made without a detailed explanation of the reasons for dissatisfaction.
Changes to the Refund Policy
5.1. We reserve the right to amend, modify, or replace this Policy at any time without prior notice. Your continued use of our services constitutes your acceptance of any changes. It is your responsibility to review the Policy periodically for updates.
Contact Information
6.1. If you have any questions or concerns about this Policy or our services, please contact us at [email protected].
Last Updated: March 23, 2023